Coast Professional, Inc. (Coast) is a leading call center and accounts receivable management company renowned for its excellence in government contracting. Guided by strong leadership, Coast has built a solid reputation for reliability and superior performance in this complex arena.
Coast manages a substantial portfolio of accounts placed by federal government clients. Its expertise in information technology and data security surpasses stringent requirements, with Coast upholding ISO 9001:2015 Certification and complying with the Federal Information Security Modernization Act of 2014 and NIST SP 800-53 Revision 5 standards. Regular SOC 2 Type 2 Compliance audits ensure ongoing adherence to robust data security measures.
Nationally licensed and bonded, Coast ensures strict compliance with ACA International, NMLS, and other industry standards, including key regulations such as the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act, and Gramm Leach Bliley Act. Comprehensive annual training covers federal and state laws, FDCPA, cyber security, and privacy awareness, ensuring adherence to both external regulations and internal policies.
Coast's commitment to ethical business practices has earned it prestigious accolades, including the BBB Torch Award for Ethics and multiple "Best Place to Work" recognitions. Recognized by Training Magazine with the 2024 Training APEX Award, Coast's dedication to employee development underscores its reliability as a partner in government contracting. With integrity, compliance, and exceptional performance at its core, Coast Professional, Inc. stands out as a trusted ally in the government contracting landscape.